I don't have desire to join Black Friday shopping in early morning anymore, not in last 7 years, not a little bit. Things I bought from 2004 Black Friday are still in sealed boxes. This Thanksgiving, my biggest hope is to stay at home, completely forget about work, and take a long 4 days break with satisfying sleeps. Really want to do it this time. Reality emerges in unfortunate way. At 3AM, my IPhone jumped up indicating a text message was received. There can be so many reasons for a text message on 3AM, sales promotion,wrong number, payment due, or I'm paged. I kept fingers crossed in dream and hoped it was not the last one. A few seconds later pager beeped. Instead of any of the other reasons, it really was because someone paged me. Finger crossing continue to prove in vain. Walking to computer in pajama, I opened two red eyes and read, "blah blah blah... to draw someone's attention, I escalated this ticket". No English words I learned could describe my mo...